FAQs
To stay updated on Container Status, Vessel Schedules, and Inspection Details, simply visit our e-Track portal through the following website link. Our e-Track platform offers real-time updates on container moves and status, providing you with accurate and timely information at your fingertips.
For clearance processes, it is crucial to submit your customs documents to the Customs House upon acquiring landing information from the respective shipping lines. Monitoring the container status through the RSGT E-Portal also aids in ensuring efficient clearance procedures. Once the Import General Manifest (IGM) is successfully submitted, the clearance process can promptly commence, streamlining your operations effectively.
At RSGT Bangladesh, we offer convenient payment options to streamline your transactions. You can make payments through the following methods:
-Online Payment:-Utilize our secure online payment gateway, accessible via ATM or Mobile App, provided by Pubali Bank located conveniently at PCT.
-In-Person Payment:-Visit our Finance Desk at RSGT, Chittagong for in-person payments and assistance. To facilitate your online payments, please find below the required particulars:
Bank Name: Pubali Bank PLC
Account Name: RSGT Bangladesh Limited
Account Number: 3555901049953
Branch Name: Principal Branch
Routing Number: 175275357
Address: 26, Dilkusha C/A, Dhaka
Accessing your invoices is hassle-free at RSGT Bangladesh. You can retrieve your invoices through the following methods:
1. Through RSGT Billing Section:-Visit the RSGT billing section prior to delivery once all necessary statutory formalities have been completed.
2. At RSGT Chittagong Finance Desk:-For your convenience, our Finance Desk at RSGT Chittagong is operational 24/7, allowing you to obtain your invoices in person at any time.
Having trouble locating your invoices?
Rest assured that our dedicated team at RSGT Bangladeshis readily available to assist you with any invoice-related inquiries or assistance.
Should you have any queries or require assistance, feel free to reach out to us through the following communication channels based on your convenience:
-Email Contacts:
-Planning Concerns: Mohammad Khorshed Alam- mdkhorshed.alam@rsgt.com.bd
-Yard/Delivery Related Inquiries: Major Muniruddin Hassan (Retd)-muniruddin.hassan@rsgt.com.bd -Mr. Moinul Absar Chowdhury-moinul.absarchy@rsgt.com.bd
-Stevedoring Manager: stevedoring_manager@rsgt.com.bd
-In-Person Assistance:-Visit our Customer Relations Front Office Desk, operational24/7, for face-to-face support and assistance.
At RSGT Bangladesh , we are dedicated to meeting our customers’ supply chain needs with optimum efficiency. Our Customer Relations team is available to assist you with any queries or service requirements (refer to Q5 for contact details). Below are the standard value – added services we provide:
– Customs Screening
– Terminal Transportation Services
– Front Desk Customer Support
– 24/7 Operations, includin g Cargo Deliveries
– Container Status Reporting
– Sorting Services
– Customized Online Reporting for Enhanced Visibility
– E – Services
– Warehouse Facility for LCL Cargo (Bonded)
– Container Weight Verification
– Scan Upon Container Discharge
– Dedicated Personalized Contact for tailored assistance
If you encounter damage to your cargo and/or container, it is imperative to promptlyaddress the issue. Please adhere to the following guidelines for reporting:
-Cargo Damage:-Notify us of any cargo damage within 48 hours from delivery. It is advisable to engage a surveyor immediately upon detecting any damage.
-Container Damage:-Report any damaged container within 24 hours from delivery to ensure timely resolution.
To report damage or file a complaint, please reach out to us through the following communication channels:
-Email: muniruddin.hassan@rsgt.com.bd
-Phone: 008801726892997
-Visit: RSGT Front Desk Office Timely communication regarding damaged cargo or containers enables us to address the issue promptly and ensure swift resolution to safeguard your interests and maintain efficient operations.
At RSGT Bangladesh, we are committed to providing exceptional service and assistance to meet your needs. If you require additional care or special attention for your cargo, we are more than willing to accommodate your requests to the best of our abilities. Please do not hesitate to contact us through your preferred communication channel asper the details provided in Q5 above. Our dedicated Customer Relations team is available to address your inquiries, discuss your specific requirements, and ensure that your cargo receives the extra care it deserves.
Emergency Contact: For any emergencies within RSGT Bangladesh, please contact our HSSE team immediately. You can reach Mr. Daudur Rahman at 008801818706513, available 24/7.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
To stay updated on Container Status, Vessel Schedules, and Inspection Details, simply visit our e-Track portal through the following website link. Our e-Track platform offers real-time updates on container moves and status, providing you with accurate and timely information at your fingertips.
For clearance processes, it is crucial to submit your customs documents to the Customs House upon acquiring landing information from the respective shipping lines. Monitoring the container status through the RSGT E-Portal also aids in ensuring efficient clearance procedures. Once the Import General Manifest (IGM) is successfully submitted, the clearance process can promptly commence, streamlining your operations effectively.
At RSGT Bangladesh, we offer convenient payment options to streamline your transactions. You can make payments through the following methods:
-Online Payment:-Utilize our secure online payment gateway, accessible via ATM or Mobile App, provided by Pubali Bank located conveniently at PCT.
-In-Person Payment:-Visit our Finance Desk at RSGT, Chittagong for in-person payments and assistance. To facilitate your online payments, please find below the required particulars:
Bank Name: Pubali Bank PLC
Account Name: RSGT Bangladesh Limited
Account Number: 3555901049953
Branch Name: Principal Branch
Routing Number: 175275357
Address: 26, Dilkusha C/A, Dhaka
Accessing your invoices is hassle-free at RSGT Bangladesh. You can retrieve your invoices through the following methods:
1. Through RSGT Billing Section:-Visit the RSGT billing section prior to delivery once all necessary statutory formalities have been completed.
2. At RSGT Chittagong Finance Desk:-For your convenience, our Finance Desk at RSGT Chittagong is operational 24/7, allowing you to obtain your invoices in person at any time.
Having trouble locating your invoices?
Rest assured that our dedicated team at RSGT Bangladeshis readily available to assist you with any invoice-related inquiries or assistance.
Should you have any queries or require assistance, feel free to reach out to us through the following communication channels based on your convenience:
-Email Contacts:
-Planning Concerns: Mohammad Khorshed Alam- mdkhorshed.alam@rsgt.com.bd
-Yard/Delivery Related Inquiries: Major Muniruddin Hassan (Retd)-muniruddin.hassan@rsgt.com.bd -Mr. Moinul Absar Chowdhury-moinul.absarchy@rsgt.com.bd
-Stevedoring Manager: stevedoring_manager@rsgt.com.bd
-In-Person Assistance:-Visit our Customer Relations Front Office Desk, operational24/7, for face-to-face support and assistance.
At RSGT Bangladesh , we are dedicated to meeting our customers’ supply chain needs with optimum efficiency. Our Customer Relations team is available to assist you with any queries or service requirements (refer to Q5 for contact details). Below are the standard value – added services we provide:
– Customs Screening
– Terminal Transportation Services
– Front Desk Customer Support
– 24/7 Operations, includin g Cargo Deliveries
– Container Status Reporting
– Sorting Services
– Customized Online Reporting for Enhanced Visibility
– E – Services
– Warehouse Facility for LCL Cargo (Bonded)
– Container Weight Verification
– Scan Upon Container Discharge
– Dedicated Personalized Contact for tailored assistance
If you encounter damage to your cargo and/or container, it is imperative to promptlyaddress the issue. Please adhere to the following guidelines for reporting:
-Cargo Damage:-Notify us of any cargo damage within 48 hours from delivery. It is advisable to engage a surveyor immediately upon detecting any damage.
-Container Damage:-Report any damaged container within 24 hours from delivery to ensure timely resolution.
To report damage or file a complaint, please reach out to us through the following communication channels:
-Email: muniruddin.hassan@rsgt.com.bd
-Phone: 008801726892997
-Visit: RSGT Front Desk Office Timely communication regarding damaged cargo or containers enables us to address the issue promptly and ensure swift resolution to safeguard your interests and maintain efficient operations.
At RSGT Bangladesh, we are committed to providing exceptional service and assistance to meet your needs. If you require additional care or special attention for your cargo, we are more than willing to accommodate your requests to the best of our abilities. Please do not hesitate to contact us through your preferred communication channel asper the details provided in Q5 above. Our dedicated Customer Relations team is available to address your inquiries, discuss your specific requirements, and ensure that your cargo receives the extra care it deserves.
Emergency Contact: For any emergencies within RSGT Bangladesh, please contact our HSSE team immediately. You can reach Mr. Daudur Rahman at 008801818706513, available 24/7.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
To stay updated on Container Status, Vessel Schedules, and Inspection Details, simply visit our e-Track portal through the following website link. Our e-Track platform offers real-time updates on container moves and status, providing you with accurate and timely information at your fingertips.
For clearance processes, it is crucial to submit your customs documents to the Customs House upon acquiring landing information from the respective shipping lines. Monitoring the container status through the RSGT E-Portal also aids in ensuring efficient clearance procedures. Once the Import General Manifest (IGM) is successfully submitted, the clearance process can promptly commence, streamlining your operations effectively.
At RSGT Bangladesh, we offer convenient payment options to streamline your transactions. You can make payments through the following methods:
-Online Payment:-Utilize our secure online payment gateway, accessible via ATM or Mobile App, provided by Pubali Bank located conveniently at PCT.
-In-Person Payment:-Visit our Finance Desk at RSGT, Chittagong for in-person payments and assistance. To facilitate your online payments, please find below the required particulars:
Bank Name: Pubali Bank PLC
Account Name: RSGT Bangladesh Limited
Account Number: 3555901049953
Branch Name: Principal Branch
Routing Number: 175275357
Address: 26, Dilkusha C/A, Dhaka
Accessing your invoices is hassle-free at RSGT Bangladesh. You can retrieve your invoices through the following methods:
1. Through RSGT Billing Section:-Visit the RSGT billing section prior to delivery once all necessary statutory formalities have been completed.
2. At RSGT Chittagong Finance Desk:-For your convenience, our Finance Desk at RSGT Chittagong is operational 24/7, allowing you to obtain your invoices in person at any time.
Having trouble locating your invoices?
Rest assured that our dedicated team at RSGT Bangladeshis readily available to assist you with any invoice-related inquiries or assistance.
Should you have any queries or require assistance, feel free to reach out to us through the following communication channels based on your convenience:
-Email Contacts:
-Planning Concerns: Mohammad Khorshed Alam- mdkhorshed.alam@rsgt.com.bd
-Yard/Delivery Related Inquiries: Major Muniruddin Hassan (Retd)-muniruddin.hassan@rsgt.com.bd -Mr. Moinul Absar Chowdhury-moinul.absarchy@rsgt.com.bd
-Stevedoring Manager: stevedoring_manager@rsgt.com.bd
-In-Person Assistance:-Visit our Customer Relations Front Office Desk, operational24/7, for face-to-face support and assistance.
At RSGT Bangladesh , we are dedicated to meeting our customers’ supply chain needs with optimum efficiency. Our Customer Relations team is available to assist you with any queries or service requirements (refer to Q5 for contact details). Below are the standard value – added services we provide:
– Customs Screening
– Terminal Transportation Services
– Front Desk Customer Support
– 24/7 Operations, includin g Cargo Deliveries
– Container Status Reporting
– Sorting Services
– Customized Online Reporting for Enhanced Visibility
– E – Services
– Warehouse Facility for LCL Cargo (Bonded)
– Container Weight Verification
– Scan Upon Container Discharge
– Dedicated Personalized Contact for tailored assistance
If you encounter damage to your cargo and/or container, it is imperative to promptlyaddress the issue. Please adhere to the following guidelines for reporting:
-Cargo Damage:-Notify us of any cargo damage within 48 hours from delivery. It is advisable to engage a surveyor immediately upon detecting any damage.
-Container Damage:-Report any damaged container within 24 hours from delivery to ensure timely resolution.
To report damage or file a complaint, please reach out to us through the following communication channels:
-Email: muniruddin.hassan@rsgt.com.bd
-Phone: 008801726892997
-Visit: RSGT Front Desk Office Timely communication regarding damaged cargo or containers enables us to address the issue promptly and ensure swift resolution to safeguard your interests and maintain efficient operations.
At RSGT Bangladesh, we are committed to providing exceptional service and assistance to meet your needs. If you require additional care or special attention for your cargo, we are more than willing to accommodate your requests to the best of our abilities. Please do not hesitate to contact us through your preferred communication channel asper the details provided in Q5 above. Our dedicated Customer Relations team is available to address your inquiries, discuss your specific requirements, and ensure that your cargo receives the extra care it deserves.
Emergency Contact: For any emergencies within RSGT Bangladesh, please contact our HSSE team immediately. You can reach Mr. Daudur Rahman at 008801818706513, available 24/7.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
To stay updated on Container Status, Vessel Schedules, and Inspection Details, simply visit our e-Track portal through the following website link. Our e-Track platform offers real-time updates on container moves and status, providing you with accurate and timely information at your fingertips.
For clearance processes, it is crucial to submit your customs documents to the Customs House upon acquiring landing information from the respective shipping lines. Monitoring the container status through the RSGT E-Portal also aids in ensuring efficient clearance procedures. Once the Import General Manifest (IGM) is successfully submitted, the clearance process can promptly commence, streamlining your operations effectively.
At RSGT Bangladesh, we offer convenient payment options to streamline your transactions. You can make payments through the following methods:
-Online Payment:-Utilize our secure online payment gateway, accessible via ATM or Mobile App, provided by Pubali Bank located conveniently at PCT.
-In-Person Payment:-Visit our Finance Desk at RSGT, Chittagong for in-person payments and assistance. To facilitate your online payments, please find below the required particulars:
Bank Name: Pubali Bank PLC
Account Name: RSGT Bangladesh Limited
Account Number: 3555901049953
Branch Name: Principal Branch
Routing Number: 175275357
Address: 26, Dilkusha C/A, Dhaka
Accessing your invoices is hassle-free at RSGT Bangladesh. You can retrieve your invoices through the following methods:
1. Through RSGT Billing Section:-Visit the RSGT billing section prior to delivery once all necessary statutory formalities have been completed.
2. At RSGT Chittagong Finance Desk:-For your convenience, our Finance Desk at RSGT Chittagong is operational 24/7, allowing you to obtain your invoices in person at any time.
Having trouble locating your invoices?
Rest assured that our dedicated team at RSGT Bangladeshis readily available to assist you with any invoice-related inquiries or assistance.
Should you have any queries or require assistance, feel free to reach out to us through the following communication channels based on your convenience:
-Email Contacts:
-Planning Concerns: Mohammad Khorshed Alam- mdkhorshed.alam@rsgt.com.bd
-Yard/Delivery Related Inquiries: Major Muniruddin Hassan (Retd)-muniruddin.hassan@rsgt.com.bd -Mr. Moinul Absar Chowdhury-moinul.absarchy@rsgt.com.bd
-Stevedoring Manager: stevedoring_manager@rsgt.com.bd
-In-Person Assistance:-Visit our Customer Relations Front Office Desk, operational24/7, for face-to-face support and assistance.
At RSGT Bangladesh , we are dedicated to meeting our customers’ supply chain needs with optimum efficiency. Our Customer Relations team is available to assist you with any queries or service requirements (refer to Q5 for contact details). Below are the standard value – added services we provide:
– Customs Screening
– Terminal Transportation Services
– Front Desk Customer Support
– 24/7 Operations, includin g Cargo Deliveries
– Container Status Reporting
– Sorting Services
– Customized Online Reporting for Enhanced Visibility
– E – Services
– Warehouse Facility for LCL Cargo (Bonded)
– Container Weight Verification
– Scan Upon Container Discharge
– Dedicated Personalized Contact for tailored assistance
If you encounter damage to your cargo and/or container, it is imperative to promptlyaddress the issue. Please adhere to the following guidelines for reporting:
-Cargo Damage:-Notify us of any cargo damage within 48 hours from delivery. It is advisable to engage a surveyor immediately upon detecting any damage.
-Container Damage:-Report any damaged container within 24 hours from delivery to ensure timely resolution.
To report damage or file a complaint, please reach out to us through the following communication channels:
-Email: muniruddin.hassan@rsgt.com.bd
-Phone: 008801726892997
-Visit: RSGT Front Desk Office Timely communication regarding damaged cargo or containers enables us to address the issue promptly and ensure swift resolution to safeguard your interests and maintain efficient operations.
At RSGT Bangladesh, we are committed to providing exceptional service and assistance to meet your needs. If you require additional care or special attention for your cargo, we are more than willing to accommodate your requests to the best of our abilities. Please do not hesitate to contact us through your preferred communication channel asper the details provided in Q5 above. Our dedicated Customer Relations team is available to address your inquiries, discuss your specific requirements, and ensure that your cargo receives the extra care it deserves.
Emergency Contact: For any emergencies within RSGT Bangladesh, please contact our HSSE team immediately. You can reach Mr. Daudur Rahman at 008801818706513, available 24/7.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-Container Pickup:-To take delivery of cargo, truck drivers require a pre-pickup ticket, accessible by visiting the RSGT Documentation office in person.
-Drop-Off Procedure:-Truck carriers can obtain a drop-off ticket from the RSGT Chittagong gate office to facilitate container drop-off.
Carriers must upload the manifest in the RSGT Chittagong Electronic Data Interchange(EDI) system, which will reflect in the RSGT Chittagong Terminal Operating System(TOS) accurately.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-In the event that your truck has been banned from the terminal, we recommend contacting our Customer Relations team immediately using your preferred communication channel as provided in question 5 above.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Inspection Procedure:-Yes, your container must pass through the scan inspection as well. This procedure is mandatory for all containers immediately upon discharge from the vessel to ensure a smooth and efficient clearance process.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
-Front Office Hours:-Our front office services are available round-the-clock, 24/7 for your convenience. For further details, please refer to Q4 and Q5 above.
